Troubleshoot when Nest Detect disconnects If a Detect appears as "Offline" in the app, it won't update itself. The Detects in your home need to be connected to the Nest Guard.If you arm the system while an update is in progress, it should automatically cancel the update and try again in 23 hours.This is to help ensure that your home stays protected in case you're away. If your system is armed, it won't update itself until you switch it to Off.Your Guard waits until it has a Wi-Fi connection. If you subscribe to cellular backup and your Guard loses its Wi-Fi connection, it won't update itself while it uses the cellular connection.None of your Detects or Connects will update themselves either. If Guard appears as "Offline" in the app, it won't update itself.There are a few things that may cause Nest Secure updates to be delayed: Tag is a simple key fob that lets you disarm Nest Secure without a password. When Nest Secure is connected to the internet over Wi-Fi and the system is unarmed, it should automatically download the latest software and update itself. Note: Some thermostat models can receive updates regardless of whether it has been added to an account in the app, as long as it's connected to Wi-Fi. You need to fix any wiring issues before your thermostat can update its software. Turn your thermostat off to check if that fixes the issue. The heating or cooling system is running.Troubleshoot power issues for Nest thermostats If so, your thermostat waits until the battery is charged enough to update its software. The battery charge is below 3.7 volts.Troubleshoot Wi-Fi issues for Nest thermostats Your thermostat or the app lets you know when there's a connection issue. Your thermostat is not connected to a reliable internet connection through the Wi-Fi network.If a new software version is available for your thermostat but it hasn't updated, it could be caused by one or more of the following: From the Quick view menu on your thermostat, select Settings.Nest Thermostat E or Nest Learning Thermostat From the home screen on your thermostat, select Settings.
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